Effective Date: 1/01/2016
Thank you for choosing Vinmail ,owned and operated by Vinam Solutions Pvt Ltd.
For further concerns or enquiries you can contact us here.
We have sole ownership over any information collected via vinmail. We collect personal information to individually identify our customers. While signing up for your Vinmail account you would be asked to provide the following information.
Providing these data would aid us in setting up your Vinmail account and also let us contact you personally while using our service. We collect financial information to bill, verify and identify whether the individual or the company is valid to avail our products and services. Similarly, while signing up for a paid plan, you are required to furnish information such as
Also if you are availing other programs such as our partner programs, faith-based initiative discount program, non-profit discount program or any other programs, you are required to provide details such as
Demographic and profile data collected by Vinmail email marketing may be used to provide information that is more applicable to the individual user. Vinmail email marketing, under no circumstances would disclose individual information of a customer to a third party. Your email address would be used by us only to send you information on your request. As part of using our email marketing software, we allow you to receive, or not to receive, certain information from Vinmail email marketing. We adhere strictly on permission based email marketing policy. Except as mentioned above,Vinmail email marketing will not send you unrequested email information, commercial offers or advertisements. We will not rent, sell or loan our contact lists or contact list of our users, including customer data to any third party firms or individuals. Customer contact lists will not be used for any self marketing purposes under any circumstances. All emails come with an unsubscribe option for those who wish to not receive mails from the requested any longer. Apart from other endorsement, we may also show some personal testimonials of our happy customers along with the names but only with personal consent. If you chose to remove your testimonial, you can contact us here.
At Vinmail, we and our partners (Google, AdRoll, Yahoo, Bing), rely on technologies such as cookies, tags beacons and scripts, for analyzing trends, administering the website, tracking movement of users around the website and to collect demographic information regarding our user base. We may get reports with respect to the application of those technologies by these companies on individual or collective basis. The possibility of usage of personal information is as per given below
For providing our customers with the best service and to meet customer needs, we carry out researches based on customer behavior , interests and demographics. The research result will be studied and analyzed on a collective basis, while the same will not be used to identify individual customers. Data security is our top priority and hence sensitive information such as card number is encoded using 'secure socket layer technology' (SSL) ensuring total security.User Access and Preferences
If you wish change your personal information or if you are no longer desire a specific service, you may either correct, update, amend or delete certain information by modifying your user account settings in the portal. You can also email to our Customer Support ([email protected]), phone or through postal mail as mentioned in the contact information given below. Every request will be processed within 30 days of reception.
Vinmail email marketing ensures that all subscriber lists, email content and reports stand as private and confidential. We often prefer to scan the content of your campaigns to protect against irrelevant, damaging, inaccurate, threatening and inappropriate content which are either ethnically or racially violative. Any form of third party access to the contact list of our customers will be denied. We guarantee assurance that the customer’s contact lists will not be used for any other purpose.
We send a welcome email to all new users to verify their new account, confirm their password and username. Established users will periodically receive information on our service products, special deals and latest updates. In addition to respecting the privacy of our users, we also provide the option to not receive these communications.
For subscribing to our newsletter, users have to provide their name and email address. Newsletters can be accepted or unsubscribed as per individual preferences.Service Announcements
Important announcements related to our services with be notified to the customers individually. For example, if our service is temporarily on hold for maintenance we would notify our customers via email. Generally, these emails do not come with unsubscribe options since is it a mandatory notification.
All customer queries will be answered immediately via phone or mail as per the request of the customer.
IP address will only be utilised to rectify server related issues and these IP addresses will not be used along with any personal information. We use tracking information to analyse the site traffic and page visits. This information would be further utilised to enhance the quality of our service.
We have made significant investment in technologically advanced server, database, backup and firewall technologies to protect sensitive information. At Vinmail we consider protection of sensitive data, a critical part of our business to avoid reputation damage and have adverse impact on our clients. We employ high end technologies that are capable of protecting restricted and confidential data from loss. All data are handled under strictly filtered and secured data center. Hence information regarding the customer identity cannot be accessed by third party. We are committed to protect the security of these servers as well as personal information of our clients.